We extend a warm welcome to you at "Psyara" website: https://www.psyara.co.uk/ (hereinafter referred to as "Site" or “Website”).
1. Who we are
Psyara provides comprehensive online mental health diagnosis and treatment by connecting you with healthcare professionals.   
The Psyara Site is administered by Taliaz Ltd. (hereinafter referred to as "Taliaz"), Company number 16414881, Richmond House, Redvers Close, Leeds, England, LS16 6QY.; a fully owned subsidiary of Taliaz Ltd. H.F. 514808534 Shacham St. 3, Petah Tikva, Israel.
If you have any questions, please contact us any time at hello@psyara.co.uk. We will respond to your message as soon as possible. 
Please read these Terms and Conditions and our Privacy Notice before using the website or signing up forthe services. 
CQC registration: Taliaz is registered with the Care Quality Commission (“CQC”) as an independent healthcare provider for the regulated activities we deliver.Taliaz Ltd. 1-28120033377. You can verify our registration on the CQC website. 
How our clinicians work with us: We arrange consultations with suitably qualified clinicians (including consultant psychiatrists). Where a clinician provides you with clinical care through our service, they do so on our behalf as part of the services you purchase from Psyara. We are responsible for providing the service to you and for handling service complaints (see Section 16).

In the event of a mental health crisis or emergency, please reach out to your healthcare provider or call emergency services on 999.

You understand the Site enables you to consult with consultant psychiatrist on a private self-pay basis. This is not an NHS service. With your permission, we (or your consultant psychiatrist) may share relevant information about your care, such as consultation summaries, diagnoses, prescribed medication, and treatment recommendations, with your NHS GP to support your healthcare. Before your first consultation, you will be asked whether you would like us to share this information. This is entirely your choice, and choosing not to share your information with your NHS GP will not affect your access to our services. If you choose to share your information, you may withdraw or change your preference at any time by contacting us.
2. What is included in these Terms and Conditions‍
These Terms and Conditions contain information relevant to you, regarding:
a. The rules for using our services
b. The information that we need from you so that wecan provide you with our services
c. What to do if something goeswrong or you need to contact us
By using our services, you agree to these Terms and Conditions.  In the event that you do not follow these Terms and Conditions, we reserve the right to cancel or suspend the services offered. 
3. The Services
Our services are performed virtually via online consultations.  However, not all conditions may be suitable for online consultations.  You should always seek advice from a medical practitioner in person if you have any doubts or are not sure that you are able to communicate your needs in an online appointment. 
Our Services are offered in the following way:
1) Onceyou have registered your interest on our website, a member of our team willreach out to you to schedule an initial intake appointment and will provide youwith the Services Registration Form. 
‍2) Theintake appointment will be with one of our staff, and will be an opportunityfor you to provide us with information relevant to your assessment. 
‍3) Following the initial intake, you will be scheduled for an appointment with a consultant psychiatrist.
‍4) Allof the consultant psychiatrists we work with are listed on the specialist register at the General Medical Council (GMC). You can read more about the GMC here:
https://www.gmc-uk.org/.
‍5) The consultant psychiatrist will be provided with the information that was collected during your initial intake appointment.
‍6) In addition, a software tool, called the Predictix test, may be used. The Predictix test is a stand-alone software that can be used to support aclinician decision in choosing the most suitable medication and treatment. The Predictix test is registered with the MHRA as a Class I medical device and is CE certified. You can read more about the MHRA here: https://www.gov.uk/government/news/welcome-to-our-new-mhra-website. 
o   Please beaware that the Predictix test is not meant for self-diagnosis or to provide medical advice, but rather as a tool for a healthcare professional to rely on at their discretion. 
o   Please also beaware that the healthcare professional may choose not to rely on the Predictix test.
o   Any recommendation made by the healthcare professional regarding your treatment will be based on the healthcare professional's professional judgement and need not utilize the Predictix test report at all.
‍7)     Following your appointment with the consultant psychiatrist, you will be offered follow up and review sessions.
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You understand and agree that the consultant psychiatrists are independent medical professionals who exercise their own independent clinical judgment and  are solely responsible for the medical advice that they offer you responsible for any medical advice, diagnosis, treatment, or other healthcare services they provide.  Psyara does not offer you any medical advice and is not responsible for the medical advice given by the consultant psychiatrists.
4. Prescriptions and medication
Healthcare professionals will not prescribe medication unless it is, in their professional opinion, in the best interests of the patient. The consultant psychiatrist with whom you will meet virtually may or may not prescribe you with medication. 
The consultant psychiatrists we work with follow the national guidance, including guidance from the National Institute of Clinical Excellence (NICE) as well as the Care Quality Commission (CQC) standards. 
If the consultant psychiatrist prescribes medication, we suggest you obtain the medication from a chemist or pharmacist in your usual way.  Psyara does not offer any medication, discounts, and does not have any link to any chemists or pharmacies for the provision of medication. 
You understand there is no guarantee that you will be provided with a prescription for any medication.  You acknowledge that the issuing of any prescription for medication is at the sole discretion of the consultant psychiatrist. 
5. Verifying your identity
During your video consultation with the consultant psychiatrist, you may be asked to present an identification document photo to verify your identity before prescribing medication.  Acceptable form of identification include:
· Current valid and signed passport
· Residence permit issued by the Home Office
· Valid UK photo-card driving license
· Citizen card
· Valid and current student ID with photograph
If you would like to rely on another form of ID please contact us at hello@psyara.co.uk before your consultation session.
6. Who can use our Services?
Our Services are available only for individuals who are 18 years or older, and are not  intended for women who are pregnant or planning to become pregnant. You may be asked to confirm that you meet these eligibility requirements before using the services. For information about how any personal data collected for this purpose is processed, please refer to our Privacy Notice.
7. Using the Site and Services
To provide the Services, we will collect and process certain personal data about you, including health information where necessary. Information about how we collect, use, share, retain, and protect your personal data, including any use of anonymised information for research purposes, is set out in our Privacy Notice.
It is important that the information you provide is, accurate, complete and up to date.  Please let us know if any information we have about you is incorrect or needs to be updated. 
In using the Site, you are prohibited from duplicating, distributing, transmitting, transferring, publishing, or commercially exploiting any content contained therein.
You must not create duplicate accounts and must access the services through the registered for you on our record. If you need assistance setting up or accesing the account, please contact our customer support team at hello@psyara.co.uk.  
8. Accessing the Services
You acknowledge that the use of the Site is dependent upon a functioning Internet connection, and that the absence or disruption of such a connection will hinder the use of the Site. Psyara will not be liable for any damages that may be caused by the termination of the services and/or the availability of the site, including due to maintenance work.
Psyara is not responsible if the supply of the Services is delayed or prevented by circumstances outside our control. If this occurs we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or failure. If there is a risk of substantial delay, you may contact us to cancel any booked appointments or services and receive a refund for any services you have paid for but not received.
9. Your commitments if you choose to use our Services
When using the Services, you mustnot use them:
1) For any commercial purpose, such as creating your own website for profit;
2) For any improper or unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions, or act fraudulently or maliciously;
3) In any way that could disable, damage, or somehow impair the security and functioning of our services, like installing any virus, malware, or harmful material;
4) Inany way that we reasonably consider to be excessive or to be beyond the scope of normal patient use;
5) In any way to gain access or try to access any other user accounts, data, or computer systems or networks. 
If we believe you are doing any of the above, we may suspend your access to the services. You may not be refunded for any fees paid. 
10.  Your medical record
The information that you provide to us through submission of the online form, on calls, in the intake appointment as well as during consultation session with the consultant psychiatrist may be recorded and maintained as part of your Medical Record.  Your Medical Record is maintained to support the provision of the services, enable continuity of your care, and allow the consultant psychiatrist to document consultations, diagnoses, treatment decisions, and other clinical information in accordance with applicable legal and professional obligations.  If you wish to add further inforamtion to the Medical Record, it is your responsibility to make that request.
We will create and maintain records of the services provided to you (including clinical records) in accordance with applicable legal and regulatory requirements. We will retain and delete records in line with our retention policy, as described in our Privacy Notice. We may review and process communications for clinical safety, quality assurance, training, and compliance purposes, and we may restrict or remove content that is unlawful, abusive, or poses a security risk. We will not delete clinical records in a way that is inconsistent with our legal or regulatory obligations.
If you would like a copy of your Medical Record please contact us at hello@psyara.co.uk. 

‍10.1 Confidentiality, information sharing and safeguarding
‍(a) Not an emergency service: Our service is not designed for emergencies. If you are at immediate risk of harm, call 999 or go toA&E.
(b) GP communication (routine): As part of good clinical practice and to support the continuity of your care, we may we may ask whether you would like us to share relevant information with your NHS GP (for example, assessment summaries, treatment plans and medication changes) with your NHS GP. Where we ask for your preference regarding routine sharing, you may choose not to have this information shared.
(c) When we may share information without your consent: Even if you choose not to share information with your GP (or another healthcare professional), you acknowledge that we and/or the clinicians providing care through our services may disclose relevant information without your consent where we reasonably believe this is necessary to: (i) protect you or another person from a risk of serious harm; (ii) safeguard a child or vulnerable adult; (iii) comply with a legal obligation, court order, or regulator request; or (iv) prevent or detect crime. 
(d) Emergency escalation: If a clinician identifies an urgent safeguarding or safety concern, we may contact appropriate services (which may include emergency services, your GP, NHS 111, local crisis services, or a person you have nominated as an emergency contact) and share information reasonably necessary for safety. Further information about how we collect, use and disclose your personal data is set out in our Privacy Notice.
11.  Intellectual Property
All intellectual property rights, including patents, trademarks, designs, copyrights, and know-how (together"IP rights") in the site and the services (including for the avoidance of any doubt, the Predictix test), belong to Taliaz.  These Terms and Conditions should not be construed, implicitly or otherwise, as granting a license or right to use the IP rights.  If you provide any suggestions, ideas, or other feedback to Psyara about the site or services, Psyarais free to utilize all rights in such feedback indefinitely and without any obligation to compensate you.
12.  Liability and  Indemnity
The use of the site and the services is entirely at your own risk and responsibility.  We provide our services as they are described and do not make any other guarantees. If we break these Terms and Conditions we will only be responsible for any losses that could have been foreseen when we entered into these terms. We are not responsible for any acts or omissions of the consultant psychiatrists. 
Below are some of the things thatwe cannot be held responsible for:
· Damageor loss resulting from not following the instructions for using our Productsand Services or using them in a way different than the intended or prescribeduse;
· Businesslosses to you;
· Any damage or loss that occurs as a result of your own breach of these Terms and Conditions or any other agreement;
· Loss or damage resulting from using any third-party website or link available on our website.
We cannot guarantee the availability of a consultant psychiatrist at any time. If possible, we will arrange a consultation with a clinician as soon as possible but we cannot guarantee a consultation at a particular time.
You accept that each consultant psychiatrist, at his or her sole discretion, writes prescriptions and any documents related to your care based on their own professional judgement and legal obligations and that the content of such items is individual, based on information you provide. You must not change the content of any such items. You acknowledge that there is no guarantee or warranty that these items will contain the content you desired or believed they would contain.
Healthcare professionals may provide different clinical opinions on the same condition or set of symptoms. 
We do not tolerate abuse or offensive behaviour towards the consultant psychiatrist or towards any Psyara employee. 
13.  Fees and payment
13.1 (a) Prices: The fees for our services are shown on the Site at thepoint you book/purchase. Prices may change from time to time, but any changewill not affect a booking that you have already paid for and we have confirmed.
(b) When payment is taken: You must pay the applicable fee online at thetime you book/purchase the service, unless we state otherwise on the Site.
(c) Payment processing: Payments are processed by our third-partypayment providers. We do not store full payment card details.
(d) Failed payments/chargebacks: If a payment fails or is reversed(including by chargeback) we may cancel or suspend services and/or appointmentsthat have not yet been delivered, subject to our obligations to keep you safeand maintain appropriate clinical records.
13.2 Appointments (including rescheduling and missed appointments)
(a) Booking confirmation: Your appointment is confirmed once we havereceived payment and sent you a booking confirmation.
(b) Joining your appointment: You are responsible for joining the consultation at the scheduled time using the link/ instructions provided. You should be in a private setting and have a suitable internet connection.
(c) Lateness: If you join late, the clinician may need to end at the original time to avoid impacting other patients. If you are more than [10] minutes late, the clinician may treat the appointment as a missed appointment.
(d) Missed appointments (no-shows): If you do not attend an appointment, you will normally not be entitled to a refund, because we have reserved clinical time for you, unless we agree otherwise.
(e) Rescheduling by you: You may request to reschedule by contacting us at hello@psyara.co.uk. We will tell you on the Site (or at booking) the latest time you can reschedule without charge. Where permitted, rescheduling is subject to clinician availability.
(f) Rescheduling/ cancellation by us: If we need to cancel or rearrangean appointment (for example due to clinician unavailability), we will offer you the option of a replacement appointment or a refund for the cancelled appointment. 
13.3 Right to cancel (consumer contracts)
(a) If you are a consumer, you may have a legal right to cancel your purchase within 14 days of the date you purchase the service (“cooling-off period”).
(b) Starting services during the cooling-off period: When you book an appointment that is scheduled to take place during the cooling-off period, you ask us to begin providing the services during that period.
(c) If you cancel after services have started: If you cancel during the cooling-off period after we have started providing the services, you may have to pay for the services we have provided up to the point you cancel (for example, if we have completed an intake/ triage or delivered a consultation).
(d) If services are fully performed: Once the services you purchased have been fully performed, you will lose your right to cancel during the cooling-off period.
(e) This Section does not affect any refunds that may apply under our appointment cancellation and rescheduling Notice.
13.4 Cancellation of Transaction
While we will endeavor to offer you the best services, we understand that sometimes a Service may not meet your needs and you may wish to cancel.
Purchasing services online usually comes with the right to cancel your order within fourteen (14) days after the day on which the contract is entered into, without giving any reason.
When you make your first appointment and complete the Services Registration Form, you will be given the option to waive these rights. By booking an appointment that is less than 14 days from the date of booking, you acknowledge that you have waived your statutory right to cancel during the 14 days following purchase. This is so we are able instantly to start providing the services and to secure time with a consultant psychiatrist in advance to ensure availability.
Per the above, you may cancel your purchase, but cancellation fees may apply.  To cancel your transaction, please contact us at: hello@psyara.co.uk and indicate "Cancel Transaction" in your correspondence.
14. Applicable Law, Jurisdiction, and Variation
These Terms and Conditions will be governed by the laws of England and Wales.  Any disputes arising out of these Terms and Conditions or the services can be brought in the courts of England and Wales.
If any provision of the Terms and Conditions is found to be contrary to law by a competent court, it will not affect the remaining provisions of the Terms and Conditions or any parts thereof that have not been invalidated or reduced by the court as stated.
Psyara may assign and transfer its rights under the Terms and Conditions to any third party at its solediscretion and without the requirement to give you any notice.
There is no partnership, agency, or joint venture between Psyara and you.
15. Changes to these Terms and Conditions
These Terms and conditions are always available on our Website.  We may change these Terms and Conditions from time to time. We may not always inform you when we make a change.
However, if we make any changes that may affect your rights we will inform you of the changes.
If you are not happy with the changes you can stop using or purchasing the Services.  If you continue to use the services we will assume that you agree to the changes. 
16. How to make a complaint
If you wish to make a complaintor give us any feedback about the services please contact us at hello@psyara.co.uk.  Please do let us know as soon as possible if you have a complaint so that we can resolve it quickly.
If you have any complaints about the consultant psychiatrists or others involved in your care, you can also raise a complaint directly with the GMC. The GMC is responsible for ensuring that doctors in the UK meet the standards of good medical practice. Information on how to make a complaint with the GMC can be found here: https://www.gmc-uk.org/about/get-involved/complaints-and-feedback-about-our-service/how-to-raise-complaint
Additionally, if you wish to makea complaint about the consultant psychiatrist or services involved, you can make a complaint directly to the Care Quality Commission, information for which can be found here: https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
17. Contact
For any inquiries about the Terms and Conditions or if you need support in the operation of the Site (for reporting failures) and/or receiving the services offered therein, please contact Psyara at: hello@psyara.co.uk. Psyara will endeavor to respond to you as promptly as possible.   

‍Important: Nothing in these Terms limits or excludes our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.